FAQ

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Routine, Deep or One time cleaning

We keep your home sparkling clean and germ-free. Our disinfecting process kills 99% of common bacteria and viruses.

We Customize your cleaning services

Our cleaners are insured and bonded so no need to worry about your apartment, office or garden.

Pet Friendly

We use safe hospital-grade disinfectants, HEPA filtrations and microfiber cleaning cloths to reduce cross contamination.

Green Cleaning

Our reliable and stable crews understand your specific house and office cleaning service needs.

Who hires a cleaning service and why?

We clean many homes in New York. Our clients are as varied as their homes! Here is a snap shot of who our clients are and why they need us:

Busy couples who spend their days at work and don’t want to spend their weekends cleaning

Families who are pulled in multiple directions, but still want a clean home while spending time with their kids

Retired folks who can’t do as much as they used to around the home

Singles who are busy with work and a social life

People who just want to come home to a clean house and relax!

What do you clean if my First Cleaning?

 Kitchen

  •     Clean Stove Hood “with grease is add’l”
  •     Clean outside/on top of refrigerator if       possible
  •     Clean outside and polish of all major appliances
  •     Clean outside of microwave
  •     Clean /shine counter tops
  •     Clean top of stove top and burners “with grease is add’l”
  •     Clean exterior of stove
  •     Spot clean outside of cabinets
  •     Clean and polish sink & faucet
  •     Vacuum all kitchen rugs
  •     Remove cob webs and dust all horizontal surfaces.
  •     Clean under all Furniture
  •     Dust all horizontal surfaces
  •     Vacuum & Mop floor
  •     Empty Trash

 Bathrooms

  •     Clean mirrors
  •     Clean exterior of all vanities
  •     Clean sinks
  •     Clean soap, toothbrush holder
  •     Vacuum/ Mop & sanitize floors
  •     Clean toilet (behind as well & remove any rings)
  •     Scrub tile walls & tub “excessive soap scum is add’l”
  •     Scrub/Shine glass shower “excessive soap scum is add’l”
  •     Polish faucet, vanity & all bathroom hardware
  •     Remove cob webs & dust all horizontal surfaces.
  •     Clean under all bathroom Furniture
  •     Empty trash

  Living Areas/ Dining Room

  •     Remove cob webs & dust from ceiling fans
  •     Clean only one sliding glass doors and hand wiped tracks
  •     Dust/clean all Tv’s if possible.
  •     Clean all glass & mirrors
  •     Vacuum carpet/rugs
  •     Vacuum and mop under furniture
  •     Sweep/Vacuum/Mop tile/ vacuum stairway (if applicable)
  •     Vacuum/Dust mop/Damp Mop wood floors
  •     Dust all horizontal surfaces (high/low)

 Bedrooms

  • Make up to 3 beds provide new sheets if you want bed changed
  • Vacuum and mop under beds & furniture
  • Clean all mirrors
  • Polish all Dressers
  • Remove cobwebs, & dust from ceiling fans
  • Dust all horizontal surfaces
  • Vacuum/Mop tile
  • Vacuum carpet/rugs
  • Empty Trash
How do I pay for the cleaning?

Payment is expected before your cleaning service. A check or cash may be left for the cleaners to pick up while they are at your home. All major credit cards may be used.

Do you offer a set time?

Unfortunately no. We can only give you a window of arrival.

What if my cleaning falls on a holiday?

Usually your cleaning will be scheduled for the following day. If you are traveling for the holidays you may want to skip service. If you know you will not need cleaning during a holiday, or know you have family coming to town and need to reschedule, please call ahead of time, and will do our best to accommodate. Please be aware that if you skip your cleaning, because you will not be home. Your cleaning fee will change.

Does RKleen LI LLC Cleaning company help out in the community?

Yes, we do. Cleaning for a Reason is a passionate part of our organization. We provide free cleaning for women who are battling with cancer. (Please call 1-877-337-3348 if you would like more information.) Also, we provide reduced cleaning rates for the senior citizens over the age of 65 in New York.

How do you price the cost of my cleaning?

Several factors enter into pricing, such as the size and condition of your home, and how often you would like to have your home cleaned. Our preference is to come to your home to do a free estimate. This allows us to talk with you and find out your expectations.

Will I need to supply anything?

RKleen LI LLC Cleaning Service brings all their supplies and equipment. We prefer to use our own supplies because of the Material Safety Data Sheets (MSDS), which are required for each product we use. These sheets give our employees the necessary safety information required for the use of each product. However, if you prefer that we use your vacuum, or central vac system we are more than happy to do so.

Must I be home while you are there cleaning?

It is entirely up to you if you prefer to be home. Most of our customers provide us access to their home while they are at work or out doing errands. Some let us in before they leave and others provide us with a key, garage door opener, or a code. All keys in our possession are marked with a number only, so the home address, etc., is not physically associated with the key unless the homeowner attaches it.

What if I forget the cleaners are scheduled and they are not able to get in?

Usually your cleaning will be scheduled for the following day. If you are traveling for the holidays you may want to skip service. If you know you will not need cleaning during a holiday, or know you have family coming to town and need to reschedule, please call ahead of time, and will do our best to accommodate. Please be aware that if you skip your cleaning, because you will not be home. Your cleaning fee will change.

What if something gets damaged in my home?

Our cleaners are instructed to treat our customer’s belongings with care and respect, however, accidents do happen. If this should occur while we are in your home, we will contact you. We also ask that you contact the office as soon as possible regarding replacement or refund.

Cleaning Done Your Way!

We are a Residential & Office Cleaning company, that serves Nassau & Suffolk County. We are the trustworthy, reliable and professionals that you need to clean your home or office thoroughly.